Shipping policy

SHIPPING POLICY

Last updated: 1.1.2026

 

1. GENERAL INFORMATION

This Shipping Policy applies to all orders placed through www.avelinofficial.com.

Avelin operates as an international online store and ships products to customers worldwide, including Australia.

By placing an order, you agree to the shipping terms outlined below.

 

2. SHIPPING DESTINATIONS

We currently ship to:

  • Australia

  • selected international destinations

If your country is not available at checkout, please contact us at support@avelinofficial.com before placing an order.

 

3. PROCESSING TIME

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing time does not include shipping time.

  • Orders placed on weekends or public holidays are processed on the next business day.


We reserve the right to extend processing times during:

  • high-volume periods (sales, promotions),

  • public holidays,

  • unforeseen operational delays.

 

4. SHIPPING TIME (AUSTRALIA)

Estimated delivery times to Australia:

  • Standard International Shipping: approximately 3–21 business days

Delivery times are estimates only and may vary due to:

  • customs clearance,

  • courier delays,

  • weather conditions,

  • public holidays,

  • high shipping demand.

Avelin is not responsible for delays outside our control.

 

5. SHIPPING COSTS

  • Shipping costs are calculated and displayed at checkout.

  • Any free shipping promotions will be clearly stated on the website.

Shipping fees are non-refundable, except where required by Australian Consumer Law.

 

6. CUSTOMS, DUTIES & TAXES (AUSTRALIA)

For orders shipped to Australia:

  • Prices shown on our website do not include customs duties, import taxes, or GST, unless stated otherwise.

  • Any applicable customs fees, taxes, or import charges are the responsibility of the customer.

  • These charges are determined by Australian customs authorities and are outside our control.

We recommend checking with local customs authorities for more information.

 

7. TRACKING INFORMATION

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

  • Tracking updates may take 24–72 hours to appear after dispatch.

Please note that tracking availability depends on the carrier and destination.

 

8. LOST, DELAYED OR DAMAGED SHIPMENTS

Delayed shipments

If your order is delayed beyond the estimated delivery time, please contact us and we will assist in tracking the shipment.

Lost shipments

If a shipment is confirmed as lost by the carrier, we will:

  • arrange a replacement, or
  • issue a refund, where appropriate.

Damaged items

If your order arrives damaged:

  • contact us within 48 hours of delivery,
  • include clear photos of the damage and packaging.

 

9. INCORRECT ADDRESS

Please ensure your shipping address is accurate at checkout.

Avelin is not responsible for:

  • orders delivered to an incorrect address provided by the customer,

  • additional shipping costs resulting from address errors.

If an order is returned due to an incorrect address, reshipping costs may apply.

 

10. PARTIAL SHIPMENTS

In some cases, orders may be shipped in multiple packages depending on product availability or fulfillment location.

You will receive separate tracking information if applicable.

 

11. FORCE MAJEURE

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • natural disasters,

  • pandemics,

  • strikes,

  • carrier disruptions,

  • government actions.

 

12. CONTACT INFORMATION

For shipping-related questions, please contact:

📧 support@avelinoffcial.com